About Me

Tech enthusiast based in Oslo, been working in the SAAS industry for 14 years.

Currently learning how to code to expand my knowledge about the industry, this site is primarily a playground for learning.

Work Experience

• Major Incident Manager (2015 -2024)
  • Coordinating crisis team during incidents.
  • Coordinating and executing internal and external communication.
• Problem Management (2017-2024)
  • Escalation Management between Operations and R&D.
  • In depth analysis and troubleshooting for suggestions to performance improvements.
  • Assisting R&D
• Product Manager (2015-2017)
  • Scrum Master Tasks.
  • Coordinating change requests from different markets.
• Team Lead Customer Service (2013-2015)
  • Leading customer service department, driving personal growth.
  • Implemented service improvements for customers and team performance metrics.
• Customer Service agent (2010-2013)
  • Handling support inquiries and conducting customer site visits.
  • Participated in project work and customer implementations.